Management Team
At S.T.A.R.S we have an enthusiastic leadership team that are dedicated, knowledgeable and great mentors to our support workers and Individuals. With a wealth of experience between them in the care sector, they inspire our service with their own hands on and committed approach. Professionally trained and skilled at responding to the needs of our Individuals/clients, their person centred thinking makes working and being supported by S.T.A.R.S Domiciliary Care an inclusive experience.
Our management team consists of Responsible Individual Rob, Quality Assurance Manager Shaun, Registered Manager Kellyann, Assistant Manager Vivienne, Care Co-ordinator Chloe and Senior Support Workers Callum, Helen, Hannah, Catherine, Dylan and Amy.
Rob
Responsible Individual
Company Director Rob is also S.T.A.R.S Domiciliary Care’s Responsible Individual. His role is to oversee management of the whole service, constantly reviewing and improving the quality of care provided and promoting a culture of openness and accountability. Prior to working in the care sector, in his role working for the Welsh Government, Rob was involved in the development and implementation of mentoring and quality assurance systems for newly qualified teachers at both local and national level. Rob graduated from Cambridge University and is also a qualified Health and Social Care manager. In both careers, Rob has always been passionate about helping individuals to develop and progress.
Kellyann
Registered Manager
Kellyann holds a QCF level 5 in Health and Social Care Adults management and as our Registered Manager has a broad range of experience within the care sector. She has worked in and developed a range of services during her career in complex mental health, including personality disorder and forensic, drug & alcohol rehabilitation, dual diagnosis, domestic & sexual violence, trauma and eating disorders. Kellyann is a real team player and is always quick to praise and value staff for the amazing work they do.
Cheryl
Senior Support Worker
From previously supporting children in a school setting as an LSA to now working with vulnerable adults, Cheryl has a natural ability to care and nurture others. She is supportive and approachable and her strengths lie in motivating people to reach their goals.
Chloe
Care Co-ordinator
Our Care Co-ordinator Chloe is responsible for ensuring our support workers are appropriately allocated to our Individuals so that care is delivered on time, safely and in line with our Individual’s wishes. Her supportive and calm manner together with excellent organisational and communication skills make Chloe the perfect choice for this important role in our company.
Helen
Senior Support Worker
Helen is one of our longest serving staff members, having been with the company from its early days. Her speciality and super power is her great communication skills, finding out what interests Individuals and using that to motivate them to achieve their goals. She is an accomplished cook and enjoys sharing her passion for baking with our Individuals.
Callum
Senior Support Worker
Callum has been with the company from the start and is very experienced in both residential and outreach support. His calm and laid back approach works well when Individuals sometimes present with challenging behaviour.
Catherine
Senior Support Worker
The holistic approach to health and well-being is something that Catherine is passionate about. With a degree in Health and Social Care and a Master’s degree in Public Health, she is keen to have a positive impact on the lives of our Individuals and to help them reach their full potential.
Amy
Senior Support Worker
Amy has over 10 years of experience in the care field and her warm, calm and approachable manner make her ideally suited to the job. Amy uses her great interpersonal skills and positive working relationships with staff and Individuals when supporting Chloe and the management team with co-ordinating care and rota planning.
Eliza
Assistant Service Manager
Assistant Service Manager Eliza supports Kellyann in leading and managing our staff teams, contributing to the development of policies, procedures and risk assessments. Eliza is well qualified in working in the care sector with a QCF Level 5 in Adults’ Residential Management and over 12 years of experience supporting individuals with complex needs. As a mentor to our support staff, she is a role model of best practice.
Support Workers
“We have a fantastic team of support workers at S.T.A.R.S Domiciliary Care, who are dedicated and talented at supporting our individuals to achieve their potential. They are skilled at motivating, enabling and guiding individuals towards the next steps in their therapeutic care/independence.”
All our staff undergo a rigorous recruitment process, with candidates attending interviews with the senior management, an enhanced DBS check, reference checks and a thorough induction process.
We have compulsory training courses in Moving & Handling, First Aid, Medication Administration and Safeguarding & Protection to ensure the best quality of care we can provide.
We also provide ongoing training and courses in various subjects including, but not limited to, Mental Health, Autism Spectrum Conditions, Control of Substances Hazardous to Health, Equality & Diversity, Health & Safety, Food Safety, Mental Capacity, Infection Control, Fire Safety and Behaviours that Challenge.
